Consult with Pro Health specialists from wherever you are.
Pro Health offers video consultation for patients who are unable to visit the hospital in person or who would prefer an initial consultation remotely.
Video consultation may be useful for patients living outside Vadodara, patients travelling from other cities, patients seeking specialist advice, and selected follow-up consultations where an in-person examination is not essential.
The consultation is arranged by appointment at a mutually agreed date and time between the patient and the appropriate specialist.
How Video Consultation Works
What Can Be Discussed During a Video Consultation?
Important Patient Information
A video consultation cannot replace a physical examination or investigations when these are clinically necessary.
The specialist will advise on the appropriate next step based on the information available during the consultation. An in-person assessment or further investigations may be recommended where required.
Consultation Fee
Video consultations are a paid medical consultation service. The applicable consultation fee will be communicated to the patient before the appointment is confirmed. The consultation will be scheduled at a mutually agreed date and time after the patient confirms the appointment and completes the applicable payment process.
Submission of medical reports or an initial enquiry does not by itself constitute a medical consultation and does not attract a consultation fee.
For Patients Outside India
If you are considering travelling to India for treatment, a video consultation can be an appropriate first step to discuss your condition and available medical reports with the relevant Pro Health specialist before planning your visit.
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International Patients
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Send Your Medical Reports
If you are considering treatment at Pro Health from outside India, you may contact the hospital by email, WhatsApp message or telephone and clearly mention that you are an international patient. You may also share your available medical information and reports for coordination with the appropriate specialist.
After receiving the information, the hospital can coordinate the appropriate next step, which may include a video consultation with the relevant specialist.
International Video Consultation
Patients outside India may request a video consultation with the appropriate Pro Health specialist before planning their journey.
The consultation provides an opportunity to discuss the patient’s medical history, available reports and possible treatment pathways before deciding on an in-person visit.
The specialist will advise regarding further investigations, treatment and whether an in-person assessment is appropriate.
Medical Visa & Travel Assistance
International patients travelling to India may require an appropriate Indian medical visa.
Where applicable, Pro Health can provide the necessary hospital/medical documentation required for the visa process, subject to the applicable Government of India requirements.
For assistance with visa application procedures, flights, accommodation, airport transfers and other travel arrangements, Pro Health may coordinate with an appropriate external travel service provider.
Patients should refer to the current Government of India visa requirements before making travel arrangements.
Before You Travel
Patients should discuss their expected treatment and travel plans with Pro Health before finalising their journey..
International Patient Coordination
Patients should clearly identify themselves as international patients when contacting Pro Health so that the enquiry can be personally coordinated.
Can I consult a Pro Health specialist before travelling to India?
Yes. International patients may request a video consultation with the appropriate specialist before planning their visit.
Can I send my medical reports before travelling?
Yes. Patients may share available medical reports and imaging with the hospital for coordination with the appropriate specialist.
How do I contact Pro Health if I am an international patient?
You may contact the hospital by email, WhatsApp message or telephone. Please clearly mention that you are an international patient so that your enquiry can be appropriately coordinated.
Does every international patient need to travel to India?
Not necessarily. The appropriate next step depends on the patient’s condition and the specialist’s assessment. Some matters may be discussed remotely, while others may require in-person examination or investigations.
Can Pro Health help with medical visa documentation?
Where applicable, Pro Health can provide the necessary hospital/medical documentation for the patient’s visa process, subject to Government of India requirements.
Can someone help with flights and accommodation?
Travel-related arrangements such as flights, accommodation and local transport may be coordinated through an appropriate external travel-support partner. Pro Health can recommend one or two reliable travel agent
Will the treatment cost be known before I travel?
Where sufficient medical information is available, the hospital may provide an indicative treatment plan and estimate. The final treatment and associated cost may depend on clinical assessment, investigations and actual treatment requirements.
Can my family member accompany me?
International patients should check the applicable Government of India visa requirements for accompanying persons. Where appropriate, the hospital can provide relevant medical documentation.
What happens after I return to my country?
The patient will receive appropriate discharge and follow-up instructions. Where clinically appropriate, follow-up communication can be coordinated with the treating team.